Information We Collect

At Seronaviqos, we collect information that helps us provide better budget performance metrics and financial planning services. This includes personal details you provide directly, such as your name, email address, and financial goals when you create an account or contact us.

We also gather usage data automatically through your interactions with our platform. This includes IP addresses, browser types, pages visited, and how you navigate through our budget tracking tools. Device information like operating system and screen resolution helps us optimize your experience across different platforms.

• Account registration information including name, email, and phone number
• Financial data you input for budget tracking and performance analysis
• Communication records when you contact our support team
• Technical data from your device and browser interactions
• Cookies and similar tracking technologies for site functionality

How We Use Your Information

Your information serves several key purposes within our platform. We use personal data to create and maintain your account, process your requests, and deliver the budget performance metrics you rely on for financial planning.

Communication preferences help us send relevant updates about new features, security notices, and educational content related to budget management. We analyze usage patterns to improve our platform's functionality and identify areas where users might benefit from additional tools or resources.

Primary uses include:

• Account management and user authentication
• Providing personalized budget performance insights
• Customer support and technical assistance
• Platform improvements and feature development
• Security monitoring and fraud prevention

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain data with trusted service providers who help us operate our platform effectively. These partners are bound by strict confidentiality agreements and can only use your information for specified purposes.

Legal compliance may require us to disclose information when responding to valid legal requests, court orders, or government investigations. We also reserve the right to share information if we believe it's necessary to protect our users, prevent fraud, or ensure platform security.

• Cloud storage providers for secure data hosting
• Analytics services to understand platform usage patterns
• Payment processors for subscription management
• Legal authorities when required by Canadian law
• Business partners only with your explicit consent

Data Security and Protection

Protecting your financial information is our top priority. We implement industry-standard encryption protocols for all data transmission and storage. Our servers are housed in secure facilities with restricted access and continuous monitoring.

Regular security audits help us identify and address potential vulnerabilities. We use multi-factor authentication options for user accounts and maintain strict access controls for our internal systems. All staff members receive ongoing security training and sign confidentiality agreements.

Despite our best efforts, no system is completely immune to security risks. We maintain incident response procedures and will notify affected users promptly if any data breach occurs, as required by Canadian privacy legislation.

Your Privacy Rights

Under Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have several important rights regarding your personal information. You can request access to the personal data we hold about you, including details about how it's used and shared.

You have the right to correct inaccurate information and request deletion of your personal data in certain circumstances. You can also withdraw consent for specific uses of your information, though this might limit some platform functionality.

• Access your personal information and data usage records
• Request corrections to inaccurate or incomplete data
• Delete your account and associated personal information
• Withdraw consent for marketing communications
• File complaints with privacy regulatory authorities
• Request data portability in standard formats

To exercise these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically kept for the duration of your active subscription plus three years for billing and support purposes.

Financial data you input for budget tracking is retained until you delete it or close your account. System logs and usage analytics are anonymized after 18 months. When you request account deletion, we remove your personal information within 90 days, though some data may be retained longer if required by law.

Backup systems may retain copies of deleted data for up to six additional months as part of our disaster recovery procedures. These backups are securely encrypted and automatically purged according to our retention schedule.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience and provide essential functionality. Essential cookies enable core features like user authentication and security measures. These cookies are necessary for the platform to work properly and cannot be disabled.

Analytics cookies help us understand how users interact with our platform, which pages are most valuable, and where improvements might be needed. You can control these cookies through your browser settings or our cookie preference center.

We don't use advertising cookies or participate in third-party advertising networks. Our tracking is limited to improving platform functionality and user experience. Cookie data is retained for a maximum of 24 months before automatic deletion.

International Data Transfers

While Seronaviqos operates primarily in Canada, some of our service providers may process data in other countries. When international transfers occur, we ensure adequate protection through standard contractual clauses and verified adequacy decisions.

All international data transfers comply with Canadian privacy requirements and include appropriate safeguards. We regularly review our service providers' privacy practices and data protection measures to ensure continued compliance with Canadian standards.